If the update was unsuccessful, repeat from point 5 (after reset).ĩ. Let go as soon as the Reset notification appears.Ĩ. Press and hold footswitch 9+10 (B+C, lower row) and turn on the device. If successful, perform a factory reset (deletes all user presets, Irs and global settings). Click on the Helix LT and choose the previously downloaded Flash Memory File 3.10 for the update. As soon as "Entered Update Mode!" appears, let go.Ħ. Press and hold footswitch 6+12 (mode+tap) and turn on the device. Use a different cable (even if ok) and a different USB port. Also, download the file Helix LT Flash Memory 3.10. Download/reinstall HX Edit 3.10 (automatically isntalls Line 6 Updater and driver):ģ. Deinstall Line 6 Updater, driver and HX EditĢ. Have you tried a different USB cable and/or port? The fact that they work for a different interface is really irrelevant.ġ. Wrong timing for an update to mangle my Helix. Anyone got any suggestions? Is there anything else I might try? I’d greatly appreciate anything you guys can come up with!īest of all I FINALLY have a gig coming up on Sunday and first band practice in half a year because where I live, we weren’t allowed to do this kind of thing this whole time. Suffice to say I’m kinda mad at Line 6 that this kind of thing can even happen. By the way: The USB cable and port I’m using work just fine on another audio interface I have. I tried installing HX Edit (along with drivers and Line 6 Updater of course) both in versions 3.01 as well as 3.10 and I’m STUCK. I’ve tried deinstalling the Helix in the device manager and deinstalling any and all Line 6 software from my computer multiple times, but to no avail. I encountered this problem while trying to update from version 3.01 to 3.1 but the suggestions above don’t work for me. If it still does not work use annother computer for the update) (.don't use a USB-HUB, try annother USB-port Update now?” Press Knob 6 (OK) to update Helix Control. Helix Rack reads “Helix Control must be updated to work If you have Helix Rack/Control, turn on Helix Control. When finished, Helix restarts automatically and begins rebuilding your presets. As wholly expected, because we warned you… because you always read the instructions… halfway through the update process, Line 6 Updater displays a second dialog and Helix’s LCD reads “Boot Failure. Think “Hmm, maybe I should’ve backed up first? Nah, I insist on subverting the dominant paradigm,” and click “OK.” Helix begins updating. Click the big green box and then click “Update” next to Version: 2.80.Ĭarefully read the instructions (HEY! DID YOU BACK UP FIRST?), click “Continue,” and then “Accept.” A warning dialog appears, telling you that Helix will be reset twice. The latest version was automatically installed when you installed HX Edit 2.80 in “STEP 2 Updating HX Edit to 2.80” above.Įnter your Line 6 Username and Password and click “Sign In.” A big green box appears with a picture of your Helix product. Also, shut down all Line 6 software or any programs that use audio, like DAWs, iTunes, Spotify, video games, etc.Ĭonnect Helix to a Mac or PC via USB (do not use any sort of USB hub) and turn it on. If you have Helix Rack / Control, turn off Helix Control. Reinstall HX Edit (2.82) - When you get to the options section of the install, leave them all checked.(step1)įollow the Update instructions from line6 and start the Helix in Update mode in step 2(ENC1&6 for the rack): Turn off the Helix Control/Rack and close all line6/audio software. Make sure it’s charged up, and it should update to the latest firmware when you set it up.I have the same issue : my Helix rack got stuck forevever in screen "Boot Failure. A reset will remove all data, including save data, and return the headset to its factory original state.
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